Terms and Conditions

Welcome to UAE MART. By accessing or using our website, placing an order, or using any of our services, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

UAE MART is an online shopping platform offering various products including household items, kitchen accessories, personal care products, electronics, and more across the UAE.

We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.
  • All information provided by you is accurate and complete.

3. Products & Pricing

  • All product prices are listed in AED (United Arab Emirates Dirham).
  • Prices and product availability may change without notice.
  • We aim to display product colors and details accurately, but actual products may slightly vary due to screen settings or manufacturing updates.

4. Orders & Payments

  • UAE MART reserves the right to cancel or refuse any order for any reason.
  • Orders are confirmed only after successful payment or confirmation call/message for Cash on Delivery orders.
  • We accept secure online payments and selected Cash on Delivery services within eligible regions.

5. Shipping & Delivery

  • We offer delivery across the UAE.
  • Delivery times may vary depending on location, public holidays, weather conditions, or courier delays.
  • UAE MART is not responsible for delays caused by third-party shipping providers.

6. Returns & Refunds

  • Customers may request returns or exchanges within the eligible return period mentioned on the product page.
  • Products must be unused, in original packaging, and in resellable condition.
  • Certain items such as personal care or hygiene products may not be eligible for return due to safety reasons.
  • Refund processing times may vary depending on the payment method.

7. User Responsibilities

You agree not to:

  • Use the website for illegal or unauthorized purposes.
  • Submit false information or impersonate another person.
  • Attempt to damage, hack, or interfere with the website’s functionality.

8. Intellectual Property

All website content including logos, text, graphics, images, product listings, and designs are the property of UAE MART and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

UAE MART shall not be held responsible for:

  • Indirect or incidental damages arising from the use of our website or products.
  • Losses caused by delayed deliveries, technical interruptions, or third-party services.

10. Privacy

Customer information is handled securely and used only for order processing, support, and service improvements in accordance with our Privacy Policy.

11. Governing Law

These Terms & Conditions shall be governed and interpreted under the laws of the United Arab Emirates.

12. Contact Us

For any questions regarding these Terms & Conditions, please contact UAE MART customer support through our official website or social media platforms.